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Decree Law No. 9/2020

Publication: Republic Diary No. 49/2020, Series I of 2020-03-10
  • Issuer: Presidency of the Council of Ministers
  • Diploma Type: Decree Law
  • Number: 9/2020
  • Pages: 3 - 4

Summary in plain english

What is it?

This decree-law requires that the complaints book be made available to all suppliers of goods or services who have contact with the general public.

What is going to change?

The necessary measures will be taken to fulfil the obligation to have the complaints book electronically.

If economic operators breach the obligation to make the complaints book available electronically, a prior notification mechanism is created that allows the offender to correct the situation of non-compliance, thus integrating the obligation to have the complaints book in electronic format into the universe of companies' obligations in an educational manner.

What advantages does it bring?

This decree-law aims to reinforce and encourage:

      a) The fulfilment of the obligation to make the complaints book available electronically, as a relevant instrument of public policy for consumer protection that allows the identification of problems in consumer relations, making the functioning of the market known; and

      b) The integration of consumer interests into the business behaviour model.

When does it enter into force?

This decree-law enters into force on 11 March 2020.

Original Version


  • Legal translator is the translation of texts within the field of law


Legislative consolidation integrates the various amendments and rectifications made into an original legal diploma in order to make its consultation more accessible to the citizen.